Our office hours are Monday through Thursday 8:30 AM to 5:00 PM- Friday: 8: 30 AM to 2:00 PM

After Hours

Our office has a Certified Physician Assistant on call 24 hours a day for our established patients. Call our main number (713) 773-2273 and our answering service will page the assistant on call. However if you are having a true emergency, call 911.

Appointments

You may schedule an appointment through our main number at (713) 773-2273. If you need to reschedule an appointment or if you will be late for your appointment, we ask that you call as soon as possible so that we can call patients on our waiting list. Please bring your insurance card with you to facilitate your appointment processing.

Billing

If we are contracted with your insurance carrier, our office will file all insurance claims directly to your health insurance carrier. If you should have a change in insurance during your course of treatment, please communicate this to our office to avoid any unnecessary bills to you. All copays are due at the time services are rendered. Our office accepts all major credit cards.

If you have a question regarding your account, please contact our billing manager, at (713)-773-2273.

Disability Forms

If you have a disability form that needs to be completed by our office, please remember that it takes at least 7-10 days for processing and a $10.00 processing fees do apply. All completed forms can be mailed or picked up. Due to HIPAA regulations, our office will not fax any disability forms.

Film Requests

Physicians are required to maintain medical records including x-rays for 7 years. Therefore, film is a part of you permanent medical record. If you would like to check out your X-ray, MRI (s), CT (s) you may do so by contacting our medical record department. If you need your Plain X-Ray film(s), (x-rays taken at our office), you may purchase a copy at $10.00 a sheet.

Medical Record Requests

All medical record requests must be followed in writing by a formal written release. A copy of the Spine Care USA release is available to you via fax or mail or you can print a copy from our website.

All requests for records will be processed within 15 business days. A processing fee of $25 up to the first 20 pages and $.15 per page thereafter plus postage (as mandated by Texas State Board of Medical Examiners) will apply unless the information is requested by a physician for purposes of emergency or acute medical care.

MRI (s) , CT (s), X-Ray Films

If you are a new patient and have had any of the above studies performed regarding your area of complaint, we ask that you bring the film and report with you to your visit. This will provide greater detail regarding the medical decision making process otherwise it may delay your appointment.

Test Scheduling

Please make sure that you keep all appointments for testing scheduled by our office. Please call our office to let us know if you can not keep the scheduled appointment.

Prescription Refills

To facilitate the processing of your prescription refills, please call you pharmacy for any refill requests. The pharmacy will in turn, call our office if they have any questions regarding your refill.If you are requesting a new medication or one different from what you are taking, please call our office and ask for the Physician Assistant. To process any new prescriptions efficiently, have your pharmacy number available